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Success Story

Powerful EMEA Sales coverage for a major Fortune 500 company together with our longstanding US-based partner agency

Overview

Our partner sought to provide localized B2B sales services in a number of European countries for a global client.

With the aim to generate revenue from both existing and new client channel partners, we made effective use of our

  • EU-based contact center
  • PRM and sales best practices
  • Software, reporting and business analytics capabilities

To drive the desired program results and deliver effective and immediate two-way communications to the appropriate management within both the client and our partner agency teams.

The project is growing.

Highlights

  • 2 weeks ramp up
  • From data profiling to deal closure all in-house on behalf of the client
  • Market entry made easy
  • Local sales teams collaboration on significant accounts and deals
  • Scalable services in all European languages - native speakers only
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Goal 1

Create incremental revenue

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Goal 2

Prevent customer churn

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Goal 3

Improve DATABASE quality

THE CHALLENGE

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  • Contest and beat local client competition
  • Program scalability and coverage on demand 
  • End-Customers switching to other service providers
  • Sustain brand loyalty & gain new customers

STRATEGIC PROCESS

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  • Staffing and payrolling teams of highly educated native speakers with relevant business experience in the industry.
  • Execute a proprietary training curriculum for the team members, fully coordinated with the client expectations.
  • QA processes in place to guarantee the results match and exceed the expectations of the client.
  • Ongoing monitoring and analysis of the results, processes, database quality and providing feedback and improvement ideas to the client to make sure we are adaptive to the fast-paced industries we serve.
 

Achievement: Time for implementation to positive ROI numbers has been reduced 400% since the initial launch of the program.

CLIENT BENEFITS

Our results in EMEA match the success of our US Partner

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  • Flexibility
  • Scalability
  • Speed and ease of implementation
  • Customer (End User) satisfaction
  • Churn prevention
  • Client Local sales teams reinvigorated
A WORLD OF POSSIBILITIES

About Onboard

Onboard is a full-scale business-process outsourcing agency. We offer creative, targeted and integrated marketing & sales services to connect leading technology brands with customers worldwide. We have been providing sales and marketing support to worldwide technology companies for over 25 years in 38 languages from 50 locations.
 

Take advantage of our global coverage.

Contact us for your overseas project.

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